REFUND POLICY

Castle Snagging Inspections Ltd

Last updated: [insert date]

Castle Snagging Inspections Ltd aims to provide a fair and transparent refund process while protecting the time and professional resources required to deliver our services.

Private Client Bookings

Cancellations by the Client

• 48 hours or more before the appointment
  A full refund will be issued.

• 24–48 hours before the appointment
  A partial refund may be issued. An administration and scheduling fee may be retained.

• Less than 24 hours’ notice, no access, or no-show
  No refund will be issued.

Cancellations by Castle Snagging Inspections Ltd

If we are required to cancel an inspection, we will:

• Offer a full refund, or

• Offer a rescheduled appointment at no additional cost

• Non-Refundable Circumstances

• Refunds will not be issued where:

• Access to the property is not provided

• The property is unsafe to inspect

• Utilities are not connected where required

• The client provides incorrect booking information

• Commercial / B2B Clients

• Refunds and cancellations for commercial clients (including BTR and Housing Associations) will be managed in accordance with agreed contractual terms.

• Report-Related Refunds

• Refunds are not issued once:

• An inspection has been completed

• A report has been issued

• Reports represent professional opinion based on visible conditions at the time of inspection and are not guarantees.

How to Request a Refund

All refund requests must be submitted in writing to:
📧 alan@castlesnagging.com

Refunds, where applicable, will be processed within a reasonable timeframe.